Effective date: March 1, 2026

1. Definitions 

In these Terms & Conditions (the “Terms”), the following definitions apply:

Client: the person or legal entity purchasing and/or using the Services.

Consumer: a natural person acting for purposes outside their trade, business, craft, or profession.

Coach / Provider / We: [Company legal name], established in the Netherlands, and any person engaged by us to provide the Services.

Services: coaching services and any related products and materials we provide, including (where applicable) sessions, programs, packages, group coaching, workshops, online meetings, and digital materials.

Agreement: the agreement between Client and Provider for the Services.

Website: our website and any booking/checkout environment used for ordering the Services.

Digital Content: data produced and supplied in digital form, such as downloads, recordings, templates, or online materials not supplied on a tangible medium.

2. Applicability and acceptance

2.1 These Terms apply to all offers, quotations, bookings, and Agreements relating to the Services, unless we explicitly agree otherwise in writing.

2.2 By placing an order, booking a session, ticking an acceptance box, paying an invoice, or otherwise using the Services, the Client confirms that they have read and accepted these Terms.

2.3 If the Client uses their own terms (e.g., purchase terms), such terms are expressly rejected unless we expressly accept them in writing (battle of forms).

2.4 If any provision is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be replaced by a valid provision that most closely reflects the parties’ intention.

2.5 The Agreement (contract) consists of: (i) the order confirmation / coaching agreement and any addenda specifying the individualized conditions (in particular the scope, dates, times, location, and prices), and (ii) these Terms. Everything beyond those individualized conditions and prices is stipulated in this contract through these Terms.

2.6 In case of any conflict between the individualized agreement and these Terms, the individualized agreement prevails only for the conflicting part. These Terms remain in force for all other provisions.

3. Our Services (scope and nature)

3.1 Coaching is a professional service aimed at personal and/or professional development. Coaching is not medical, psychological, psychiatric, financial, legal, or other regulated professional advice.

3.2 The Client remains fully responsible for their decisions, actions, and results. We do not guarantee any specific outcomes.

3.3 Unless explicitly stated, the Services are provided as an “obligation of means” (inspanning) and not an “obligation of result” (resultaat).

3.4 Services may be delivered online (e.g., video call) and/or in person (physical sessions), as described in the offer, on the Website, and/or in the individualized agreement.

3.5 In-person sessions will take place at our premises. The location will be confirmed in writing (e.g., booking confirmation) before the session.

3.9 We may use subcontractors or assistants to provide the Services.

4. Formation of the Agreement

4.2 The Agreement is concluded when: (a) we confirm the booking/order by email or in the booking system; or (b) we start performing the Services; whichever occurs first.

5. Prices, invoices, and payment

5.1 Prices are stated in EUR unless otherwise indicated and are inclusive of VAT (BTW) where applicable.

5.2 Payment is due within the payment term stated on the invoice. We may require advance payment.

5.3 If payment is not received on time, we may suspend performance until payment is received. For business Clients, statutory commercial interest and reasonable collection costs may apply after a reminder/notice of default.

6. Scheduling, rescheduling, cancellation, and no-shows

6.1 Sessions are scheduled by mutual agreement via the booking system, email, or another agreed channel.

6.2 The Client must attend sessions on time and ensure a suitable environment (stable internet connection for online sessions).

6.3 Rescheduling by the Client:

   (a) If the Client reschedules at least [48] hours before the scheduled start time, we will reschedule without additional charge.

6.4 Cancellation by the Client:

   (b) If the Client cancels less than [48] hours before the scheduled start time, we may charge [100%] of the session fee (no-show/cancellation fee), unless mandatory consumer law provides otherwise.

6.5 No-shows: if the Client does not appear within [15] minutes of the start time, the session is considered a no-show and may be charged in full.

6.6 We may reschedule a session if the Coach is unavailable due to illness or force majeure. If rescheduling is not possible..

6.7 For in-person sessions, the booking confirmation will specify the physical address and any access instructions. 

6.9 If an in-person session must be converted to an online session (e.g., due to weather, illness, or travel disruption), we may propose an online alternative of equivalent duration. If the Client declines and rescheduling is not possible, the session will be handled in line with the cancellation rules and any mandatory consumer law.

7.5 Digital Content: if Digital Content is supplied immediately and the Consumer has given prior express consent to start the supply and acknowledged loss of the withdrawal right, the right of withdrawal is lost once supply begins.

8. Packages, subscriptions, and term

8.1 If the Client purchases a package (multiple sessions) or a program, the scope, duration, and validity period are as described on the Website or in the offer.

8.2 Unless mandatory law provides otherwise, packages are valid for the during in months as per agreed terms during the purchase  process. Unused sessions expire after the validity period and are non-refundable.

8.3 If the Services are provided as a subscription, the subscription term, renewal, and termination conditions are described in the offer/checkout. For Consumers, any mandatory rules on clear information and termination apply.

8.4 We may terminate or suspend the Agreement immediately if the Client seriously breaches these Terms, engages in abusive or unsafe behavior, or refuses to follow reasonable instructions.

9. Client obligations and suitability

9.1 The Client must provide accurate and complete information necessary for the Services.

9.2 The Client is responsible for their own physical and mental health. If the Client is under medical or psychological care, they should consult a qualified professional before acting on coaching advice.

9.3 The Services are intended for Clients aged 18 and over, unless we explicitly agree otherwise in writing and applicable consent requirements are met.

9.4 The Client must not use the Services for unlawful purposes or in a way that infringes third-party rights.

10. Confidentiality, recordings, and communication

10.1 We treat information shared during coaching as confidential, except where disclosure is required by law or necessary to protect vital interests (e.g., serious risk of harm).

10.2 The Client must keep confidential any non-public information about our methods, materials, business operations, and other Clients.

10.3 Sessions may be recorded only with prior consent of all participants. If recordings are made, the purpose, storage period, and access will be communicated in advance.

10.4 We may communicate with the Client by email and other agreed channels for service delivery and administrative purposes.

11. Intellectual property and permitted use

11.1 All intellectual property rights in our materials, methods, Website content, handouts, recordings, and Digital Content belong to us or our licensors.

11.2 We grant the Client a limited, non-exclusive, non-transferable license to use provided materials for their own personal (and, if agreed, internal business) use. Redistribution, resale, publication, or sharing with third parties is prohibited without our prior written consent.

11.3 The Client may not remove copyright notices or other proprietary notices from materials.

12. Privacy and data protection

12.1 We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Dutch implementing legislation.

12.2 Our Privacy Policy explains what data we process, for which purposes, retention periods, and the Client’s rights. The Privacy Policy forms part of the contractual framework for the Services.

12.3 Where we use third-party tools (e.g., video conferencing, payment providers), those providers may process data as (sub)processors under appropriate agreements.

13. Liability and limitation

13.1 We are liable only for direct damage that is the result of our attributable failure (toerekenbare tekortkoming) or unlawful act, subject to this section and mandatory law.

13.2 We are not liable for: indirect or consequential damage (including loss of profit, missed savings, business interruption), or damage resulting from decisions made by the Client.

13.4 Nothing in these Terms excludes or limits liability where such limitation is not permitted under applicable law (including liability for intent or gross negligence).

13.5 The Client must notify us of any complaint or alleged defect in writing without undue delay and in any event within a reasonable time after discovery.

14. Force majeure

14.1 We are not liable for failure or delay in performance due to force majeure (overmacht), including but not limited to: illness, power failures, internet outages, government measures, strikes, pandemics, natural disasters, and failures of third-party suppliers.

14.2 If force majeure continues for more than [30] days, either party may terminate the Agreement for the affected part.

15. Complaints and disputes

15.1 Complaints: the Client should submit complaints in writing to [complaints email]. We aim to respond within 14 days.

15.2 We encourage the Client to try to resolve disputes amicably. If a dispute cannot be resolved, it may be submitted to the competent court.

15.3 Governing law: Dutch law applies to these Terms and any Agreement.

15.4 Competent court: disputes will be submitted to the competent court in the Netherlands. If the Client is a Consumer, the Consumer may also bring proceedings before the court competent under mandatory consumer jurisdiction rules.

16. Changes to these Terms

16.1 We may change these Terms from time to time. The version in effect at the time of booking/order applies, unless a change is required by law or is beneficial to the Client.

16.2 For ongoing subscriptions/packages, we will notify Clients of material changes in advance and, where required, provide a right to react..